As both customer experience and social media are such vast fields, we thought intersecting these topics to focus our episode makes sense. Together with Dan Gingiss, we explore the intersection... read more →
The Corona Warn App, Germany’s contact tracing app to fight the spread of COVID-19, went live mid June 2020. Roughly three weeks have passed since then, and we thought we'd... read more →
I've looked quite a bit at GraphQL in 2019 and I still believe it is an essential part of modern architectures. It allows a diverse set of clients to query... read more →
We've touched on social commerce and social media a lot lately, for example in the OnSite Optimization blog post that I wrote. I also mentioned very quickly a feature that... read more →
This episode, we tackle modern-day robots -- and we're not talking about your roomba! Meet Rafael Hostettler, the legal guardian and project lead for "Roboy". Roboy is the robot of... read more →
I have had the opportunity to work in the SAP Customer Experience (CX) Labs as a User Experience Designer. It is very exciting to be a part of team discussions... read more →
