Modern facial recognition, voice analysis tools, heart rate scanners, and infrared cameras can help companies identify customer behavior promptly, interpret it correctly, and offer the right service in response. Experience the intelligent customer engagement methods of tomorrow in our gambling showcase – featuring a slot machine!
The interaction of the player with the slot machine is meant as a metaphor of a customer’s journey. An embedded webcam measures the engagement in real time – provided the player gave their consent first, of course!
- The player’s face is detected with the help of the OpenCV
- Their emotion is inferred based on the FER2013 dataset.
- Their heart rate is measured without skin contact by using remote photoplethysmography.
At the end, the player can watch a replay of their data and gets a personalised suggestion depending on the measured level of engagement, such as trying again or recommending their friends and colleagues to try it out.