When the large-scale deployment of smart meters is not an option, how can you make it even simpler for end consumers to provide their meter readings to their utilities company?
This showcase explores how a social media channel can be used to bring this process even closer to the end consumers: Why not give them the possibility to send a picture of their meter using the social network they use every day?
It features :
- the SAP Cloud Platform as centerpiece,
- access to social media and processing of service tickets using the SAP Service Cloud,
- The optical character recognition service from the SAP Leonardo Machine Learning Foundation, and
- a plausibility check from the S/4HANA Multichannel Foundation for Utilities.