Contribution by our colleague Yasuo Ito – Solution Engineer, SAP Customer Experience
We were very happy that for the first time in three years, we were able to bring some cool SAP Customer Experience Labs showcases to our customers in Japan. At SAP NOW Tokyo we exhibited KOI and FashionLabs.
Even in this far eastern island, KOI attracted a lot of our customers’ attention and interest. Compared to EMEA where GDPR is adopted, Japan is far behind when it comes to the management of personal information. But we believe we were able to provide the new concept of “Customer Data Management” with this prototype.
Our customers were also interested in FashionLabs. Some customers mentioned they want to have it implemented on their own eCommerce site.
A big thank you to our customers who came to our booth. Also, we’d like to thank the SAP Customer Experience Labs team. It was a great opportunity for us and so much fun to work as one team with colleagues from the opposite side of the world.