Conversational commerce apps answer from a wide variety of query types, both very detailed or generic: Have you lemon juice?I search for Nestea Peach.Could you suggest me a pale ale and vanilla ice cream for my party? Query elements might have collations - word aggregations with different meaning from the single... read more →
Catalog search is one of the most important factor to the success of e-commerce sites and accurate and relevant results are critical to successful conversion. The following approach aims to reduce user frustration by presenting related products, when searched items are not available in catalog. The central hypothesis is that... read more →
Hopefully you've already had the chance to watch our Chatbot Charly video. If not, perhaps this here will fuel your curiosity... Take a look behind the scenes of the video shoot and hear our thoughts on the growing significance of conversational commerce and chatbots in general.
Charly makes shopping simpler by helping consumers on searching products, providing informations, and eventually on finalizing the checkout. Now, it assists customers after the purchase by accepting complains and creating customer tickets on their behalf. The provision of service to customer before, during and after the purchase is a fundamental... read more →
We're finally moving the SAP Hybris Labs prototype Chatbot Charly towards product integration through incubation program. Would Charly be a good asset to your business? Let us know what you think! Don't miss the "Behind the Scenes" video!