Catalog search is one of the most important factor to the success of e-commerce sites and accurate and relevant results are critical to successful conversion. The following approach aims to reduce user frustration by presenting related products, when searched items are not available in catalog. The central hypothesis is that... read more →
Jun
11
May
25
Hopefully you've already had the chance to watch our Chatbot Charly video. If not, perhaps this here will fuel your curiosity... Take a look behind the scenes of the video shoot and hear our thoughts on the growing significance of conversational commerce and chatbots in general.
May
15
Charly makes shopping simpler by helping consumers on searching products, providing informations, and eventually on finalizing the checkout. Now, it assists customers after the purchase by accepting complains and creating customer tickets on their behalf. The provision of service to customer before, during and after the purchase is a fundamental... read more →
May
08
We're finally moving the SAP Hybris Labs prototype Chatbot Charly towards product integration through incubation program. Would Charly be a good asset to your business? Let us know what you think! Don't miss the "Behind the Scenes" video!
Mar
20
Traditionally, user interfaces are a series of screens and forms for exchanging informations with the user. Most of the applications start with a main screen from which users can navigate using breadcrumbs, menus, buttons like back and forward. This paradigm remained almost unaltered with the coming of hypertext where one... read more →
Mar
12
Contextual memory in conversational applications plays a central role in any type of interaction between the Chatbot and the user. It is the bidirectional transfer of information where interlocutors are aware of the relational, environmental, and cultural context of the exchange. I will show some examples on how a contextual... read more →
Oct
10
Charly is evolving and from now, all business transactions are backed by Hybris Commerce. This is the first round of series of upcoming integrations between Facebook Messenger, one of the leading instant message applications, and the core operational system for order and inventory management, made by Hybris. The complete shopping... read more →
Aug
02
I worked recently in a small prototype that combines NLP analysis and semantic datasources for answering simple generic questions, by learning how to get the informations given a fairly small amount of question/answer pairs. (more…)
Jul
17
One of the most demanded feature in chatbots is the ability to automatically provide helpful informations. Users might ask about how to pay the purchases online, how to return an defected item, when the purchase could be delivered or just about the opening hours of a shop. (more…)