Contextual memory in conversational applications plays a central role in any type of interaction between the Chatbot and the user. It is the bidirectional transfer of information where interlocutors are aware of the relational, environmental, and cultural context of the exchange. I will show some examples on how a contextual... read more →
Keyword extraction from search queries is a fundamental aspect of conversational commerce. In this article I illustrate a simple but effective way to get relevant entities from user’s utterances and rank them against an unstructured product catalog and an ontology database. The primary purpose of a conversational application is to... read more →
Charly is evolving and from now, all business transactions are backed by Hybris Commerce. This is the first round of series of upcoming integrations between Facebook Messenger, one of the leading instant message applications, and the core operational system for order and inventory management, made by Hybris. The complete shopping... read more →
One of the most demanded feature in chatbots is the ability to automatically provide helpful informations. Users might ask about how to pay the purchases online, how to return an defected item, when the purchase could be delivered or just about the opening hours of a shop. (more…)
Take a look at our Hybris Labs Chatbot Charly doing his daily work. Busy bee, the little fella...